Shipping policy
🚚 SHIPPING POLICY
We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.
🟦 1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation message via email or WhatsApp once your order is dispatched.
🟩 2. Shipping Destinations
We currently ship all across Pakistan. Orders are delivered to your doorstep through our trusted courier partners. We do not ship internationally at this time.
🟨 3. Delivery Timeframe
| 📍 Location | 🕐 Estimated Delivery |
|---|---|
| Major Cities (Karachi, Lahore, Islamabad) | 2–4 Business Days |
| Other Cities | 4–6 Business Days |
| Remote Areas | 6–9 Business Days |
⚠️ These are estimated times only. Actual delivery may vary due to courier delays, weather conditions, or public holidays.
🟧 4. Shipping Charges
| 🛒 Order Type | 💰 Shipping Fee |
|---|---|
| Standard Delivery | [Your Shipping Rate] |
| Free Shipping | On orders above [Minimum Amount] |
Shipping charges are calculated at checkout and are non-refundable once the order has been dispatched.
🟪 5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via WhatsApp or email. You can use this tracking number to monitor your delivery status through the courier's website. If you do not receive a tracking number within 3 business days, please contact us immediately.
🟥 6. Damaged or Lost Shipments
If your order arrives damaged, you must:
- Report it within 24 hours of delivery
- Send clear photos and videos of the damaged packaging and item
- Contact us at [Your WhatsApp Number] immediately
Claims made after 24 hours will not be accepted. We are not responsible for damage caused after delivery or due to mishandling by the customer.
In case of a lost shipment, we will coordinate with the courier company to investigate. If confirmed lost, we will either resend the order or issue a full refund.
🟦 7. Incorrect Address
Please make sure your delivery address is correct at the time of placing the order. We are not responsible for orders delivered to a wrong address provided by the customer. If a package is returned due to an incorrect address, the customer will be charged re-shipping fees.
🟩 8. Failed Delivery Attempts
If the courier makes 3 failed delivery attempts and is unable to reach you, the package will be returned to us. In this case, the customer will be responsible for re-shipping charges to resend the order.
🟨 9. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan. Please ensure that the exact amount is ready at the time of delivery. Our courier partners do not carry change. Refusing a COD order without valid reason may result in being blocked from future orders.
🟥 10. Our Courier Partners
We work with trusted courier services including:
- 📦 TCS
- 📦 Leopards Courier
- 📦 M&P (Trax)
- 📦 Postex
Courier selection depends on your location and availability at the time of dispatch.
📞 11. Contact Us
For any shipping related queries, feel free to reach out:
| [Your Email Address] | |
| [Your WhatsApp Number] | |
| 🕐 Hours | Mon – Sat, 9:00 AM – 6:00 PM |
This shipping policy is subject to change at any time. Please check back regularly for updates.