Terms of service


📋 TERMS OF SERVICE

By placing an order on our store, you agree to the following terms and conditions. Please read them carefully before making a purchase.

🛒 1. Orders & Payments

By completing a purchase, you confirm that all information provided is accurate and complete. We reserve the right to cancel or refuse any order at our discretion. Payment must be made in full at the time of purchase.

📦 2. Shipping & Delivery

Delivery times are estimated and not guaranteed. We are not responsible for delays caused by courier services or customs. Once an order is dispatched, the tracking number will be shared with you via email or WhatsApp.

🔄 3. Return & Refund Conditions

We want our customers to be satisfied, however returns are only accepted under strict conditions. Please read the following carefully:

✅ Return will ONLY be accepted if:

  • The item is unused and in its original condition
  • The item is in its original packaging with all tags intact
  • A return request is submitted within 7 days of delivery
  • Clear photos and videos of the item are sent as proof before returning
  • The item has a manufacturing defect or was wrongly delivered

🚫 Return will NOT be accepted if:

  • The toy is broken, cracked, or physically damaged after delivery — we do not accept returns on damaged or broken toys under any circumstances
  • The item is returned without its original sticker or branding — products with removed, torn, or missing stickers/labels are strictly non-returnable
  • No proof (photos/videos) is provided at the time of return request — returns without photographic evidence will be automatically rejected
  • The item has been used, assembled, or played with
  • The 7-day return window has passed
  • The packaging has been opened or tampered with beyond normal inspection
  • The return is requested due to change of mind or wrong size selection by the customer

📸 4. Proof Requirement (Mandatory)

Before any return or exchange is processed, the customer must send clear photos and/or videos of the item showing the issue. This proof must be submitted within 7 days of delivery. Returns requested without proof will not be entertained — no exceptions.

🏷️ 5. Sticker & Branding Policy

All our products come with official stickers, labels, and branding. If a product is returned with missing, removed, or damaged stickers/branding, the return will be immediately rejected and the item will be sent back to the customer at their own shipping cost.

⚠️ 6. Damaged Toys Policy

We carefully pack all orders before dispatch. If you receive a broken or damaged toy, you must report it within 24 hours of delivery with photo and video proof. Claims made after 24 hours for physical damage will not be accepted. We are not responsible for damage caused by misuse, rough handling, or improper storage after delivery.

🔁 7. Exchange Policy

Exchanges are only offered when the wrong item was delivered or the product has a manufacturing defect, supported by proof. Exchange requests must be made within 7 days of delivery.

⚖️ 8. Our Right to Refuse

We reserve the right to refuse any return, refund, or exchange if the conditions mentioned above are not fully met. Our decision will be final and binding.

📞 9. Contact Us

For any queries related to your order, returns, or these terms, please contact us:

  • 📧 Email: [Your Email Address]
  • 📱 WhatsApp: [Your WhatsApp Number]
  • 🕐 Hours: Monday – Saturday, 9:00 AM – 6:00 PM

By placing an order, you automatically agree to all the above Terms of Service. These terms may be updated at any time without prior notice